Holiday season is just around the corner and wherever you plan to go for your summer vacation, you want your holiday to run smoothly and free from worry.
Therefore, why not consider to download Waze or an equivalent map service from the app store, to ensure you find your destination with ease. Perhaps you want to consider loading the latest weather app, to be forewarned of the weather conditions for your holiday. You may even have obtained a calendar of the most exciting events in the region you are travelling to.
However, all this will be in vain if something happens to your mobile device and you find yourself far from home, requiring repairs. Unless of course, it is a Samsung product, as service assistance for all devices and appliances are available during holidays - via multiple channels - across the country.
Should you be staying in one of the major metropolitan areas, you will be able to make use of Samsung's cyber-booking facility to quickly book the repair in advance. Cyber-booking is designed to expedite faster and more effective service and is available across the Samsung customer service plazas in Johannesburg, Midrand, Pretoria, Durban, Cape Town and Port Elizabeth.
Travel without concerns knowing that issues with any of your devices can easily be dealt with. But what do you do if, for example, your fridge experiences problems while you are away? You certainly don't want to come home to a freezer full of spoilt food.
The answer is quite simple, explains Chetty. "Ensure that your house-sitter or emergency contact has the details for Samsung support channels, along with the warranty details for your Samsung appliances. They can then contact us for help on 0860 726 786."
There are a number of options to choose from. They could utilise Samsung's Online Chat service, where experts are available to talk the customer through a range of troubleshooting options. If this service could not assist in resolving the problem, the agent will then contact the service centre number to log a call for the customer, in order to provide Samsung's in-home service. These repairs will be done free of charge, as long as the product is still within its warranty.
